Frequently Asked Questions

The answers to these frequently asked questions should help you understand what to expect when you visit our clinic. If you have other questions, please give us a call.

Do I need a referral to see a physiotherapist?

Though many of our patients are referred to us by their GP or specialists, you don’t need to have a referral to see one of our professional physiotherapists.

Do I need to bring anything with me to my first appointment?

If you have a doctor’s referral or any x-rays or scans relating to the relevant injury or cause of your discomfort, please bring them along. A doctor’s referral is only required for WorkCover, Third Party insurance or DVA (Veteran’s Affairs). Also, bring appropriate clothing such as a pair of shorts if we’re treating your knee or leg problems. Some women prefer to wear a thin strap singlet when we’re treating neck or shoulder problems.

Do you only treat sports injuries?

No. We treat all types of musculoskeletal conditions including sports injuries, work related injuries, issues of general wear-and-tear, and those arising from just day-today living. We treat people of all ages, from the very young to the more senior members of the community – everybody can benefit from physiotherapy.

What will happen at the first consultation?

Your physiotherapist will take a detailed history from you before performing a physical examination. This will allow them to make a diagnosis and design a management plan with you. The physio will explain what your problem is, what has caused it, what to do to fix it, how long this should take and an estimate of the number of visits required. They will also discuss contingency plans if relevant. This will all be written down for you. Treatment will begin on this first visit.

Will my physiotherapist be on time?

Everyone hates waiting. That’s why we are sticklers for keeping as close as possible to appointment times. By arriving on time for your appointment, we will do our utmost to keep our end of the bargain and ensure that you get the most out of your consultation.

If you’re a new patient, it’s best to arrive five minutes early as you’ll need to fill out the necessary paperwork.

How long does the first visit take?

Your first appointment usually takes around 45 minutes. During that time, you’ll have our total attention.

What about subsequent visits?

Follow-up visits usually take around 30 minutes. These visits are important for us to follow-up on your response to the initial visit and to progress you onto the next stage of your rehabilitation.

How many visits do I need before my problem is resolved?

Every person and injury is different. Your physio will give you an estimate of the number of visits required at the initial consultation.

How much is the consultation and how do I pay?

Each physiotherapist has a different fee depending on their years of experience and qualifications. Our reception staff can discuss this with you when you call.

We accept most credit cards (not American Express or Diners) as well as cash. We do require payment at the time of consultation, so if you are sending your child along unaccompanied, please make appropriate arrangements beforehand.

Can I claim my visit through my private health fund?

Yes. We have the HICAPS system that allows you to make your claim on the spot – you only have to pay the gap. You do not need a doctor’s referral to do this. All health funds have different rebates. We suggest you call your fund for more information on your cover.

Medicare does not normally cover the costs of physiotherapy treatment. However, if you have a longstanding (chronic) condition and are under the care of a specialist, you may be eligible for Medicare Enhanced Primary Carer Program (EPC). Please discuss this with your GP.

What about WorkCover?

If you’re a WorkCover patient, please advise our reception staff when organising your first consultation. We can make sure that you see one of our WorkCover registered physiotherapists. Your claim can be processed directly with your insurance company.

Be sure to bring all details of your claim including your insurance company, claim number and contact details for your case manager.

What is your cancellation policy?

This practice requires a minimum 24 hours notice if you wish to cancel your appointment. This provides the practice with an opportunity to offer the appointment to other patients.

If you do not provide 24 hours notice and you do not attend the practice may, at its discretion, charge you for the consultation.

Motor Accident Insurance and Workers Compensation Insurance does not generally cover charges for non attendance. These charges will need to be met by the patient.

Do you have more questions? We’d love to hear from you!
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Coronavirus (COVID-19) Update

If you have any symptoms of COVID-19 , are a close contact of a COVID-19 positive case or are currently awaiting test results for COVID-19 please contact us by phone prior to making a booking or visiting our clinic. If you are experiencing any acute respiratory symptoms, please ensure you are wearing a mask. If you are asked to wear a mask during your consultation or when in our waiting room, we appreciate your understanding.